If you can't find the answer to your question below, please feel free to contact us:

Who is Prosteele?

Prosteele is the industrial division of Portofino shoes, a Canadian company created in 1959 who made a name for itself with top quality comfortable shoes imported from Europe.  After a few decades, the company focus' shifted towards specialty shoes capable of accepting orthotic inserts, all made in Italy and Spain. In the 80's, Portofino introduced a few prestigious brands of safety footwear, that offered exceptional comfort. While the Portofino brand is available in labs and good shoe stores, Prosteele offers a B2B approach to industries who wish to buy directly from the supplier to have better products at the best quality-cost ratio.  

How does shipping work?

Since signature is required to accept packages, you must make sure there is at least one person authorized and available to received the merchandise.

Fast delivery:

  • Orders received before 3:00 PM are shipped out the same day, from Monday to Friday (except on Holidays)
  • Orders received after 3:00 PM are shipped out the next business day.

Our main courier is Purolator or UPS (we choose the least expensive for your location).

If you are using a different courier, simply mention it when you place your order.

How do returns work?

Before returning anything, please contact us.

If the shoes do not fit:

  • Footwear must be in mint condition.  If they show signs that they have been worn, no credit will be granted. 
  • Shoes must be returned in their original box. Wrap the shoe box carefully before shipping it back. 
  • When we receive the pair, a credit will be put in the company's account or on your credit card. 


Damaged products

  • We guarantee our product for 90 days if used in normal conditions. 
  • Each return will be evaluated individually
  • In either cases, please contact us before returning anything. 


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